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Turn Customers Into Fans

Making customers happy and listening to them is important. But at ESpresso, we want to help you make FANS out of your customers.

Do you have a brand, or company or service that regularly wows you? They’re few and far between arent they. But when it happens, it makes you feel something. We don’t always realise it, but we make purchasing decisions based on EMOTION. Whether if it’s just your weekly food shopping delivery or a huge life purchase like a new house or a big business contract. If we feel good about it, this will absolutely impact our decision-making process.

 

Hearts and minds. Lets win them both when it comes to interacting with our customers. Let’s make them feel really good about being part of what you do. Involve them. Be real with them. Make them fans.

 

But this isn’t just something you ‘switch on’ for your external customers. Oh no. This is something ESpresso strongly believe we need to do for everyone we have contact with. It’s about respect. It’s about trust. And it’s about it feeling good.

 

Areas we’re brilliant at:

  • Getting in the zone and in the right mindset to wow customers
  • Understanding the impact we have on those around us with everything we do
  • Superb and skilful communication
  • Making emotional connections with customers
  • Delivering challenging messages and dealing with conflict
  • Turning complaints or negative feedback into opportunities to make another fan
  • Simple tools and techniques that will apply to any industry, any role and with any personality
  • The ability to make things authentic and not in any way scripted

How we can help you with this:

 

We’ll do this, not just through fantastic, high-impact and interactive workshops, but with a multi-faceted, really effective approach that’s right for you*.

 

We like collaborative learning, ongoing assessment, action learning, coaching, focus groups… whatever you need to make this very real, valuable and lasting development for your people and your business.

 

We’ve got a wealth of experience in loads of customer-facing situations; contact centres, sales environments, social housing residents, retail, face to face, written or over the phone communications and a multitude of different large corporate or more intimate customer environments.

 

*We can run our Turning Customers Into Fans pre-designed workshop if you’re looking for something a little quicker to roll out. Naturally, we’ll charge you less for this than if we tailored the perfect solution for your specific needs.

Sip before you commit:

Want a Taster session first? Just wave in our direction and we'll come and show you what we do FOR FREE.

Wait… Nothing worth having in life is free, right?

Darn it. You got us there. It’s not totally free. But all we’ll ask from you is:

 

  • A written or video recommendation or testimonial if you like what you see
  • Send at least one decision maker to the taster.
  • Also send a minimum of 4 delegates and max of 8.
  • Fully commit to it. Ignore those emails and calls for just a short time! This is ‘You Time’.

 

 

Note: Sip Before You Commit session bookings are subject to you accepting terms which will allow us to recover reasonable expenses, in the event that you cancel at short notice.

Company Registration: 10301322